• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-18-2020 04:58 AM

HP Recommended
Product: photosmart 5515e all in one series B111h
Operating System: Microsoft Windows 10 (64-bit)

Hallo, op mijn zwarte afdrukken zijn horizontale vage lijnen. Geen foutmeldingen. De cartidge was ver leeg en heb dan een nieuwe originele gestoken, maar zonder resultaat. Heb dan verscheidene malen printerkoppen gereinigd (tot het 2e niveau) maar zonder resultaat. De virtuele agent stelde voor om de verluchtingsgaten boven op de cartridge te ontstoppen, wat ik dan ook gedaan heb met de zwarte cartridge, en nu print hij geen zwart meer.

Rikske.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2020 01:37 PM

HP Recommended

Hi Rikske

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-18-2020 01:37 PM

HP Recommended

Hi Rikske

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.