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‎04-28-2025 10:00 AM

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer
Operating System: Microsoft Windows 11

my printer wont accept different brand of cartridges

 

1 REPLY 1

‎04-29-2025 11:43 AM

HP Recommended

@skipgru, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding cartridge issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

HP doesn't recommend using third-party ink cartridges because they can cause problems with your printer. These cartridges may not work as well as the original HP ones, leading to poor print quality or even damage to your printer. The printer and the ink are designed to work together, so using third-party ink can cause long-term issues, like damaging the printhead or other parts. If cost is an issue, HP offers affordable options like the Instant Ink program, which helps you save money while still using HP-approved ink. 

  

For reference:  HP Printers - Dynamic Security enabled printers | HP® Support 

  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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