how can i use non HP ink carterages in my HP OfficeJet Pro 8139e

[bjmaxwell]

8139e

[Hawks_Eye]

Hi @bjmaxwell 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It seems like you're experiencing an issue using non-HP ink cartridges with your HP OfficeJet Pro 8139e. While some third-party cartridges may work, HP printers often have dynamic security features that restrict the use of non-HP cartridges. Here’s what you need to know:

Key Considerations

• HP Dynamic Security: Many HP printers have firmware updates that detect non-HP security chips and may block them.
• Cartridge Compatibility: Even if a third-party cartridge physically fits, it may not function due to chip authentication.
• Warranty Concerns: Using non-HP ink can sometimes void the printer warranty if it leads to hardware issues.

 

Troubleshooting Non-HP Ink Cartridge Issues

Check HP’s Official Guidelines

• Refer to HP’s support articles on dynamic security:
  • HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges
  • HP Printers - Dynamic Security Enabled Printers

Update or Roll Back Firmware (If Possible)

• Some users attempt to roll back HP firmware updates to a version before dynamic security enforcement.
• You can check HP’s firmware update page to see if rolling back is an option.

Try Resetting the Printer

• Remove all cartridges and unplug the printer for 60 seconds.
• Reinsert the non-HP cartridges, restart the printer, and see if they are recognized.

Contact the Ink Manufacturer

• If your third-party ink supplier claims compatibility, reach out for troubleshooting tips.
• Some manufacturers provide firmware workarounds or chip replacements.

Final Recommendation

If non-HP ink isn’t working, switching to genuine HP ink cartridges is the most reliable solution to restore printing functionality. 

Let me know if you need further guidance!
Hope this helps.

Take care, and have an amazing day!

Regards, 

Hawks_Eye