how do I change the paper type on the Envy 6020e

[KatyJane514]

The virtual assistant just tells me to follow the prompts on the control screen, but the Envy doesn't have a control screen with that information, it's just lights, no text.

[Dragon-Fur]

@KatyJane514 

Welcome to the HP English Community --

If your printer is on the network,

Use the Embedded Web Server (EWS) to check / adjust Tray and Paper.

EWS can be accessed in your Browser

Alternatively, HP Smart (Mobile or Windows) > Printer Settings > Advanced Settings

 User Guide - HP ENVY 6000e All-in-One series

Load Paper - Starting on Page 17

Adjust Paper Size / Type > Page 22

and / or

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6020e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[KPruett]

Thank you!

[Dragon-Fur]

@KPruett 

You are welcome.

EWS is your friend, especially on a printer that does not include a full service printer control panel.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.