how do i fix "printer cartridge is not woking" message? new cartridges from hp, neither is expired.

[JuicemanNYC]

how do i fix "printer cartridge is not woking" message? new cartridges from hp, neither is expired.

[Raj_05]

Hi @JuicemanNYC,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To fix the "printer cartridge is not working" message on your HP ENVY 6055e All-in-One printer, try the following troubleshooting steps.

Check the Cartridges:

• Ensure the new cartridges are installed properly. Remove and reinsert them to ensure they are seated correctly.
• Make sure the protective tape on the cartridges has been removed completely.

Clean the Contacts:

• Turn off the printer and unplug it from the power source.
• Open the cartridge access door and remove the cartridges.
• Gently clean the electrical contacts on the cartridges and in the cartridge slot using a soft, lint-free cloth or cotton swab lightly dampened with water.
• Let the contacts dry completely before reinserting the cartridges.

Reset the Printer:

• With the printer powered on, unplug the power cord from the printer.
• Wait for about 60 seconds, then plug the power cord back in.
• Turn on the printer and check if the message is cleared.

Update Printer Firmware:

• Check for firmware updates on the printer using the HP Smart app or by visiting the HP website.
• Installing the latest firmware can sometimes resolve issues with cartridge recognition.

Check Cartridge Compatibility:

• Ensure the cartridges you are using are compatible with your printer model. Sometimes, third-party or refilled cartridges can cause issues even if they are not expired.

Check for Blockages or Paper Jam:

• Ensure there are no blockages, paper jams, or other obstructions inside the printer that could be interfering with the cartridge detection.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support