how to change region

[MarkT8]

Hi,

Relocated from Australia to the UK and I am currently unable to use our printer HP ENVY6000. Status is Cartridge or account issue.

Printer information displays county/region is United Kingdom.

I have installed Ink cartridges which were supplied via HP instant ink whilst we were living in Australia.

I am also unable to change the country in the payment method.

Please help?

[A_Gayathri]

Hi @MarkT8 ,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping