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‎02-28-2023 10:34 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

is there a way to overide non-HP chip error on printer to be able to use new cartridges I purchased?

Category:
1 person had the same question
1 REPLY 1

‎03-04-2023 07:14 PM

HP Recommended

Hi @npr3 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues.

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it is not working. Try a different cartridge supplier and check if that works.

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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