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‎07-06-2024 09:28 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

hp pro plus won,t print,fax,scan,or copy. just installed new oem ink .printer screen says there is a problem with the ink or printer system

Category:
1 person had the same question
1 REPLY 1

‎07-08-2024 08:55 AM

HP Recommended

Hi @darrylkr,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error message you're encountering with your HP 8600 Pro Plus typically indicates an issue with the ink system or the printer itself. Here are some steps to troubleshoot and potentially resolve the issue:

1. Restart the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds, then plug it back in and turn it on.

2. Check the Ink Cartridges

  • Make sure that the ink cartridges are properly installed.
  • Ensure that you have removed all protective tape or covers from the new cartridges.
  • Clean the electrical contacts on the cartridges and the printhead using a lint-free cloth and distilled water.

3. Reset the Printer

  • Perform a reset by unplugging the printer while it is turned on.
  • Wait for 60 seconds, then plug it back in and turn it on.

4. Perform a Hard Reset

  • With the printer on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on and see if the issue persists.

5. Update Printer Firmware

  • Check for firmware updates on the HP website.
  • Download and install any available updates for your printer model.

6. Clean the Printhead

  • Access the printer's maintenance menu to run a printhead cleaning cycle.
  • If the printhead is removable, take it out and clean it manually with distilled water and a lint-free cloth. Let it dry completely before reinstalling.

7. Check for Paper Jams or Obstructions

  • Open all accessible parts of the printer and check for any paper jams or foreign objects.
  • Clear any debris you find.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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