hp 8715 printer "K" giving system error

[vel246]

Getting system error for 8715 "K" cartridge

[VikramTheGreat]

Hi @vel246,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP Officejet Pro 8715 printer is displaying a "K cartridge error," it means the printer is not recognizing the black ink cartridge.

Steps to troubleshoot a "K cartridge error:

Check the cartridge:

• Inspect for damage: Look for any visible damage on the cartridge, including missing or damaged contacts. 
• Check the ink level: Ensure the black ink level is not completely depleted. 
• Verify compatibility: Make sure you are using genuine HP cartridges designed for your printer model. 

Clean the cartridge contacts:

• Access the cartridge area: Open the printer's cartridge access door. 
• Wipe with a lint-free cloth: Gently wipe the copper-colored contacts on the cartridge with a clean, lint-free cloth. 

Reinstall the cartridge:

• Remove and reinsert: Remove the black cartridge and carefully reinsert it into the correct slot until it clicks into place. 
• Align properly: Ensure the cartridge is aligned correctly with the color-coded slot. 

Printer settings check:

Hard Reset:
 1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Firmware Update:  Please update the firmware from this link

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support