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hp 902xl cartridges

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hp notebook
Microsoft Windows 10 (32-bit)

hp 902 xl cartr says remove and reinstall cartridge. Indicated all 4 cartridges. I have, get same message.  Tried new cartridges same results.  Then I tried both sets of cartridges in both my  home and office  printer which are the same HP Office Jet Pro 6978  Need help immediately.  Project due tomorrow

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@aaastorage, Welcome to the HP Support Community!


Apologies for the inconvenience. There was an issue with the new lot of HP 902 Cyan and Yellow ink cartridges and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.


Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Also, check if the printer/ink cartridges are eligible for a replacement. Refer to -  'Incompatible' or 'Defective Cartridge' message


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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