hp 902 xl cartr says remove and reinstall cartridge. Indicated all 4 cartridges. I have, get same message. Tried new cartridges same results. Then I tried both sets of cartridges in both my home and office printer which are the same HP Office Jet Pro 6978 Need help immediately. Project due tomorrow
Apologies for the inconvenience. There was an issue with the new lot of HP 902 Cyan and Yellow ink cartridges and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.
Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
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