• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-15-2021 10:19 AM

HP Recommended
Product: desk jet 2132
Operating System: Microsoft Windows 10 (32-bit)

just installed 2 new cartridges today and colour will print but not black - done all steps advised online, checking alignment, cleaning, turning on and off, test page shows only light greys not black no matter what I do.  Also checked all drivers up to date/software updates etc.  I have taken cartridges out and put back in several times - there is black ink seen on copper part but no black on any print at all.  Weird, can anyone help?  Thanks

Category:
3 REPLIES 3

‎01-19-2021 05:20 AM

HP Recommended

@bigmarbo, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎01-19-2021 06:39 AM

HP Recommended

Hi, thanks for your reply. 

I have no idea what happened to my printer.  I had tried the solution you mention in your post plus all other tips and solutions I could find online and nothing would get it to work for over 2 days of trying. 

The third day I tried to print it I got a print that had black on it!  Although I am glad it's working, the frustration of wasting 2 days trying all sorts of options was very annoying.

Who knows what happened, I just hope it stays working!

Was this reply helpful? Yes No

‎01-19-2021 07:51 AM

HP Recommended

@bigmarbo

 

Glad to know 🙂

 

Do get back if you have any other concerns.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.