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krangkrung01
New member
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Message 1 of 4
144
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hp m255dw magenta is not printing on a new out of the box printer

HP Recommended
hp m255dw
macOS 10.14 Mojave

hp m255dw magenta not printing on a new out of the box printer. what I've done so far:

- several cartridge calibrations and printing supplies status report

- taken cartridge out and gently rock back and forth

- checked cartridge that the chip is not damaged

- checked cartridge that the white plastic alienation tab was in correct position (it was)

- tried printing a test sheet of just magenta and resulted in a blank page.

Any suggestions or help would be appreciated, otherwise its going back to the store. 😞

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
33,713 26,265 1,709 1,937
Message 2 of 4
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HP Recommended

@krangkrung01

 

Welcome to the HP support community.

 

I understand that you are getting print quality issues after replacing magenta ink cartridge.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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krangkrung01
Author
New member
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Message 3 of 4
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I have tried all the steps mentioned in the linked HP document (Click here) and none of them work or apply in my situation. I will be returning this item.

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sandytechy20
HP Support Agent
HP Support Agent
33,713 26,265 1,709 1,937
Message 4 of 4
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@krangkrung01

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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