hp neverstop 1202 won't accept toner refill - won't turn

[markms]

hp neverstop 1202 won't accept toner refill - refill cartridge won't turn - toner indicator light by refill port flashing amber color and toner level indicator on front of printer is also amber

[Raj_05]

Hi @markms,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems that your HP Neverstop 1202 printer is having trouble accepting the toner refill, and the flashing amber indicator lights suggest a potential issue with the toner cartridge or refill process. Here are a few steps you can try to resolve the issue.

Ensure the Refill Cartridge is Installed Correctly:

• Make sure the toner refill cartridge is properly aligned and securely placed in the printer. If it's not seated correctly, it may prevent the toner from being recognized, causing the flashing amber light.

Check for Toner Blockage or Obstruction:

• Inspect the printer's toner port and surrounding area for any debris, dust, or obstructions that could prevent the cartridge from engaging properly. Clean it gently with a dry cloth if needed.

Reset the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 30 seconds. Plug it back in and turn the printer on to reset the system. This may help clear any temporary errors.

Ensure the Refill Cartridge is Compatible:

• Verify that the refill cartridge is designed specifically for your HP Neverstop 1202 model. Incompatible or poor-quality toner cartridges can cause issues with printer functionality.

Check the Toner Cartridge's Chip:

• Some HP toner cartridges have a chip that needs to be properly recognized by the printer. If the chip on the refill cartridge is damaged or not installed correctly, the printer may fail to accept the refill.

Check for Printer Firmware Updates:

• Ensure that your printer's firmware is up to date. Sometimes, printer issues are resolved with a firmware update. You can check for updates through the printer's settings or HP's support website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support