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hp5255 only prints blue color, replaced color cartridge, still only prints blue

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hp officejet 5255
Microsoft Windows 10 (64-bit)

hp5255 only prints blue color, replaced color cartridge, still only prints blue

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@triploak

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Try cleaning the printhead and let me know how it goes

 

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

    The printer prints a Print Quality Diagnostic report.

    Print Quality Diagnostic report without defects

  4. Examine the print quality on the Print Quality Diagnostic report.

    • If the print quality is acceptable, touch No. You can stop troubleshooting.

    • If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

    NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Link: https://support.hp.com/in-en/document/c05584456

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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