• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-08-2022 09:27 AM

HP Recommended
Operating System: macOS 10.14 Mojave

copies print ok, test page prints ok but printing - sounds like its printing but page is blank

Category:
1 person had the same question
3 REPLIES 3

‎08-11-2022 05:54 AM

HP Recommended

Hi @al1123,

 

Welcome to the HP Support Community. I'd be happy to assist you with the “prints blank pages before every print job" issue.

 

Update the printer firmware

 

The printer firmware might be outdated or corrupted. Download the latest firmware version for your printer. HP Printers - Updating or Upgrading Printer Firmware 


Once done if you are still facing issues follow the steps from the link click here

Hope this helps! Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎08-12-2022 06:21 AM

HP Recommended

Hi @al1123,

 

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂 

 

Thanks!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎08-23-2022 02:52 AM

HP Recommended

Hi @al1123,

 

We reached out but never heard back. Do you still need assistance? Let me know if I can help.

 

Have a great day!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.