hp876ae8 not printing color

[Boo-75]

printer will not print color (does not even have option to choose gray scale vs color) after windows 11 upgrade.

I tried uninstalling and reinstalling the printer, rebooting both pc and printer.  Not working.

[Raj_05]

Hi @Boo-75,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 4650 isn't printing color after a Windows 11 upgrade, and reinstalling the printer hasn’t fixed it, try the following steps.

Check Printer Settings:

• Go to Settings > Devices > Printers & scanners.
• Select your HP OfficeJet 4650 and click Manage.
• Click Printing preferences and ensure the color option is selected (if available). Sometimes the settings might default to grayscale after updates.

Update or Reinstall Printer Drivers:

• Go to the HP Support website.
• Enter your printer model and download the latest drivers for Windows 11.
• Install the drivers and see if this resolves the issue.

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.
• This tool can diagnose and fix common printing problems.

Check Ink Levels:

• Ensure that your color ink cartridges are not empty. Sometimes low ink can affect color printing.
• If you have recently replaced the cartridges, make sure they are properly installed.

Printer Firmware Update:

• Check if there's a firmware update available for your printer on the HP support site.
• Follow the instructions to update the firmware.

Set Default Printer:

• Ensure that the OfficeJet 4650 is set as the default printer.
• Go to Settings > Devices > Printers & scanners, click on your printer, and select Set as default.

Check Print Queue:

• Ensure there are no stuck print jobs in the queue that might be affecting the printer.
• Go to Settings > Devices > Printers & scanners, select your printer, and click Open queue. Cancel any pending jobs and try printing again.

Check Print Quality Settings:

• Open a document and try printing from an application like Word or Paint. Check the print settings within the application to see if color options are available.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support