hpenvy photo 7858 prints horizontal white lines on photos

[dhoyt]

Prints horizontal white lines on photos

[TEJ1602]

@dhoyt, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• Are you able to print fine on regular documents?
• What happens when you make photocopies on the printer?
• What is the paper type and size used to print photos?
• Which application are you trying to print from?

Keep me posted for further assistance.

[dhoyt]

I am using HP ink and HP photo paper.  I have a case no. 5058202804.  I spent at least 2 hours on the phone regarding this issue and the assistant connected remotely to my computer.  Her solution was to enroll me in instant ink and send new cartridges that I received yesterday.  I installed both the new cartridges with the same result.  She mentioned if it was not the cartridges it was probably the print head?  I have had HP printers for as long as I can remember and have always had excellent results.  My my reason for getting this printer was to be able to print 4 x 6 photos.  The quality is definitely not acceptable.  Printing regular documents seem to be fine.  But my cheap 5055 works fine for regular documents.  I am ready to return this printer but am concerned I will have the same problem.

[TEJ1602]

@dhoyt

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.