i cannot use my hp office pro 8025e just because i cancelled my scription

[Duckcese]

I cancelled my subsciption and i still have the printer cartridges and it wont print. Help.

[Raj_05]

Hi @Duckcese,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8025e is not printing after canceling your subscription, here are a few things you can try.

• Check Ink Levels: Ensure the cartridges are properly installed and have sufficient ink. Sometimes, low or empty cartridges can prevent printing.
• Printer Status: Confirm that the printer is not in an error state. Check the printer’s display for any error messages or warnings.
• Reinstall Cartridges: Try removing and reinserting the ink cartridges. Make sure they are securely in place.
• Printer Reset: Perform a reset of the printer. Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on.
• Firmware Update: Ensure your printer’s firmware is up to date. You can usually update the firmware through the printer’s settings menu or via the HP Smart app.
• Check Connections: Verify that the printer is properly connected to your computer or network. If you’re using a wireless connection, make sure the printer is connected to the same network as your computer.
• HP Smart App: Use the HP Smart app to run diagnostics and troubleshooting. The app might offer solutions specific to your issue.
• Print Quality Diagnostics: Run a print quality diagnostic to check for any issues that might affect printing.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Duckcese]

Well I found out that I could no longer use the full HP Instant Ink cartridges because it only works for the program so i had to reapply the program to use my printer. What a rip off. After the cartrigdes are done I am going to a diffirent brand.

[Raj_05]

Hi @Duckcese,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support