i get non HPCLIP MESSAGE

[patelmanvir]

I HAVE UPDATED FIRM WARE AND CLEAR THE CONTACTS . ALL CARTIRIDGES ARE SHOWING FULL BUT GET A NON HP CARTRIDGE   CAN SOME ONE HELP OR HOW DO I GET IN TOUCH WITH HP to send me replacement as I am on Monthly Subscription

[Sneha_01]

Hi @patelmanvir,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with your HP printer that is not recognizing your cartridges correctly, despite having updated the firmware and cleared the contacts. The “Non-HP Cartridge” message generally indicates that the printer is not detecting the cartridges as genuine HP cartridges, which can happen due to a variety of reasons, including issues with the cartridge chips or the printer’s internal settings.

Here’s a structured approach to resolve the issue and get in touch with HP for potential replacement:

1. Troubleshoot Cartridge Recognition Issue

**a. Verify Cartridge Authenticity:

• Check Cartridges: Make sure the cartridges are indeed genuine HP cartridges. Look for any signs of counterfeit packaging or labeling.

**b. Reinstall Cartridges:

• Remove and Reinsert: Power off the printer, remove the cartridges, and reinstall them, making sure they are seated properly in their slots.
• Clean Contacts: Clean the metal contacts on both the cartridges and the printer with a lint-free cloth. Ensure they are completely dry before reinserting the cartridges.

**c. Reset Printer:

• Perform a Hard Reset: Power off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on. This can sometimes resolve recognition issues.

**d. Check for Firmware Updates:

• Confirm Firmware Update: Ensure that the firmware update was completed successfully. Sometimes, firmware updates may need to be re-applied or verified.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support