i need to change region on my officejet 9025 printer to accept 964 ink

[bradelias]

i need to change region on my officejet 9020 printer to accept 964 ink. Please help

[Irfan_06]

Hi @bradelias,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[bradelias]

Hi moved from USA to Trinidad and Tobago. 

my printer is the HP officejet pro 9025 

I have cartridges for both regions still 

I’m connect Wirelessly but I also have the usb cable

I have the hp Snart app oh my iPhone

operating system is Mac OS Monterey and iOS on the iPhone  

[Sneha_01]

Hi @bradelias,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[bradelias]

hi thank you. have all that and indicated all the info needed above. Can you outline all of my next steps? Also im seeing some other posts in the forum about having to call a the customer support to get some code to acutally make switch is that so?

[bradelias]

hi, i have all those and im ready, can you please list the steps for me to complete this? also ive heard i have to call tech support to get some code to do the switch is that true?

[Sneha_01]

Hi @bradelias,

Thank you for your response.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[bradelias]

i have sent the pictures. The first private message I sent is a pic of it with the old region cartridges in, and the second message is with the new regions im switching to cartriages in