Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
printer message says incompatible cartridges but not so
Have the correct cartridges even bought new ones
I'd like to help!
Reset the product
Clean the cartridge contacts
Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.
Turn the printer on.
Open the door to access to the cartridges.
Wait until the carriage stops moving before you continue.
Push in on the front of the cartridge indicated in the error message, and then remove it.
Wipe the electrical contact on the cartridge with a lint-free cloth.
Insert the cartridge into its color-coded slot until it snaps into place.
Repeat these steps for any other cartridges indicated in the error message.
Close the cartridge access door.
Hope this helps! Keep me posted.
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