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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- incompatible ink due to change of region
Create an account on the HP Community to personalize your profile and ask a question
10-02-2020 03:18 AM
I have printer from Riyadh, Saudi Arabia and using 652 ink cartridge. Now, here in Philippines 680 ink cartridge is available for the printer but it says not compatible.
please advise me. Thank you.
Solved! Go to Solution.
Accepted Solutions
10-03-2020 05:43 AM
@dess08, Welcome to the HP Support Community!
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
10-02-2020 11:04 AM
You need to contact HP tech support who can provide a device specific code to change the region.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
10-03-2020 05:43 AM
@dess08, Welcome to the HP Support Community!
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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