ink cartridge error

[dee2009]

i have a 8600 and i just purchased some HP ink from office depot, i have only used Hp ink in my printer. the cyan cartridge is saying it is either damaged  or defective and need to be replaced.. I went to office depot and they would not allow me to return it, because it was open. since there is a warranty on the cartridge how do i get a replacement from HP?

I noticed that there are some printers that the ink cartridge of cyan and yellow was affect by the firmware update? I truly believe this is the problem with mine, but my printer was not listed.  and i have attempted to try to print in black and white only but it will not allow me too? HELP

[sandytechy20]

@dee2009 

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers