ink cartridge problem

[Tracy561]

Help, I have what seems to be a common problem by the amount of you tubes, my printer is 18 months old and I was putting in new ink the magneta cartridge says it doesn't work.

I have 

disconnected it for 30 minutes

Cleaned every possible place

Made sure the little metal tabs were straight 

Made sure it was a real HPcartridge

Done everything on every video i could find

Gone through the HP trouble shooting virtual assistant...

and 

Now i want to speak with a human but there is no way I can find one

Frustrated

Important. At one point the virtual assistant threw out.... don't leave the cartridges out for longer than 30 minutes

Well one of my kids tried to fix it and the cartridges were left out for days.........

Help Please

[Jay_G24]

Hi @Tracy561,

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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