ink cartridge sizes

[Len754]

I have an officejet 200 and recently i have discovered that when I purchase replacement cartridges ( genuine HP 62) they sometimes arrive and theyre too big! Am i being thick??

[Irfan_06]

Hi @Len754,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your printer ink cartridges large in size.

Please click on the below video link on how to install the ink cartridge that are large in size and let me know if that resolves the issue.

https://www.youtube.com/watch?v=uNAdOob1fj4

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Len754]

Sadly the video didnt help as the larger cartridges do not fit into my officejet 200

[Irfan_06]

Hi @Len754,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support