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‎04-13-2024 11:18 AM

HP Recommended
Operating System: Microsoft Windows 11

i  cancelled my instant ink subscription and then , when my instant ink black carridge  ran out , I bought a normal cartridge ( HP 305) from a shop but the printer wouldnt recognise it. I have now managed to get it recognised but not when I also have installed my existing instant ink colour cartridge . Any ideas please ??

Category:
1 REPLY 1

‎04-14-2024 05:52 PM

HP Recommended

When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here. 

 

You will need to replace the color and black ink cartridges with retail cartridges. (At this point, since you have already replaced the black only the color will need to be replaced.)


Bob Headrick,  HP Expert

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