ink cartridge

[ylink]

Just purchased an ink cartridge, but printer is printing blank pages

[Raj_05]

Hi @ylink,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is printing blank pages after installing a new ink cartridge, here are several steps you can try to resolve the issue.

Check Cartridge Installation

• Ensure the cartridge is correctly seated in the printer.
• Make sure you've removed any protective tape from the ink cartridge.

Run a Printer Test Page

• From the printer's control panel, run a test print or diagnostic page to check if the printer is able to print properly.
• This can help identify whether the problem lies with the cartridge or another issue.

Clean the Printhead

• Ink buildup or debris on the printhead can prevent proper ink flow. Most HP printers have a utility for cleaning the printhead, either in the printer’s control panel or through the HP software on your computer.
• For manual cleaning:
  • Turn off the printer and unplug it.
  • Remove the ink cartridges.
  • Use a lint-free cloth lightly dampened with distilled water to gently clean the printhead.

Align the Printer

• Use the printer's software to align the printhead. Misaligned printheads can lead to printing issues like blank pages.

Check for Firmware Updates

• Ensure your printer's firmware is up to date, as outdated firmware can sometimes cause printing issues.

Use Genuine HP Cartridges

• Make sure you are using genuine HP ink cartridges. Non-HP or refilled cartridges may not always function correctly.

Reset the Printer

• Turn off the printer and unplug it from the power source for a minute. Then, plug it back in and restart it. This can sometimes clear up any communication issues with the new cartridge.

If none of these steps work, it could indicate a hardware issue with the printer or a defective cartridge.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support