ink cartridges that were sent do not work in my printer

[Barbwire42]

my new printer requires 923 cartridges the ones that were sent are for my other printer that is not working

Are there new ones for the  8138e coming should have 6  free months 

[Barbwire42]

What do you mean a value for this field?  Cartridges sent for this printer do not work  Do  have new cartridges coming?  I am out of ink that came with the new printer

[Kuroi_Kenshi]

Hi @Barbwire42,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy Inspire 8138e printer is not accepting the cartridges that were sent, and you’re expecting Instant Ink replacements for your 6-month trial. Let’s go through a few steps to check what could be causing this.

Verify cartridge compatibility

The HP Envy Inspire 8138e uses HP 923 or HP 923e setup cartridges.

If you received HP 902 or any other series, they will not be recognized by the printer.

Confirm setup cartridges were installed first

The printer must be initialized using the original setup cartridges that came in the box before any Instant Ink replacements can be used.

If the setup cartridges were skipped, reinstall them and complete the setup process.

Check for cartridge region or account mismatch

Ensure the cartridges are linked to the same HP Instant Ink account used for the 8138e printer.

Cartridges from another printer or region will not function, even if they fit physically.

Restart and reseat the cartridges

Power off the printer and disconnect the power cord.

Remove both cartridges, gently clean the copper contacts with a lint-free cloth, and reseat them firmly.

Plug the printer back in and power it on.

Check HP Smart app for ink status

Open the HP Smart app, select your HP Envy Inspire 8138e, and check the Ink Status section.

If it shows “Cartridges not compatible” or “Not HP Instant Ink,” it confirms the wrong set was sent.

Wait for Instant Ink replacements to arrive

Once your new printer setup is registered under Instant Ink, HP automatically sends the correct HP 923e trial cartridges.

These are tied to your printer’s serial number and will arrive shortly after activation.

I hope this helps.

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Best regards,