ink cartridges

[larrybab]

hi my printer keeps telling me to install the SETUP ink cartridges but i dont have those as they ran out so i bought new ones. i have got a new laptop so im setting it up to the printer but i cant now use the SETUP ink as i dont have them ... any ideas 

[Raj_05]

Hi @larrybab,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For the HP ENVY 6032 All-In-One Printer, encountering a message to install "SETUP" cartridges can occur during the initial setup or when connecting a printer to a new device. Since you no longer have the setup cartridges, you can try these steps.

Reset the Printer:

• Unplug the printer from the power source while it’s still on.
• Wait about a minute, then plug it back in and turn it on. This can sometimes help reset the error message.

Remove and Reinsert New Cartridges:

• Take out the new cartridges and reinsert them to ensure they’re seated correctly.
• Restart the printer to see if it recognizes the new cartridges.

Update Printer Firmware:

• Sometimes, outdated firmware can cause cartridge recognition issues. Check if there’s a firmware update available for your HP ENVY 6032 using the HP Smart app on your new laptop.

Reinstall the Printer Software:

• Go to your laptop’s “Settings,” remove the printer from your devices, and reinstall it using the HP Smart app to ensure the most recent drivers and settings are in place.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support