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‎01-22-2025 03:14 AM - last edited on ‎01-22-2025 06:15 AM by Retired

HP Recommended
Product: HP Smart Tank 530 Wireless All-in-One

refilled the cyan and yellow ink cartridges on the HP Smart tank 350 and it is showing that these two cartridges are still empty, and not picking it up when printing so everything is printing in black and pink

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1 REPLY 1

‎01-23-2025 07:38 AM

HP Recommended

Hi @Sianne ,

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

click here and please check HP Printers - Dynamic Security enabled printers

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping


A_Gayathri
HP Support Community Administrator.
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