ink in new cartridge ..

[bmbk]

this is the first time this has happened to me.. i purchased an x large 62 ink ,  color and black for my printer.  the Black works fine but the color does not work at all.   I paid $50.00 for this 

how do I get a working ink cartridge?

[zoey7886]

@bmbk, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding new cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your color ink cartridge might be defective or not properly installed. Here are some steps to troubleshoot and get a working replacement if needed:

Check the Cartridge Installation

• Turn off your HP printer and unplug it.
• Open the ink cartridge compartment and remove the color cartridge.
• Reinsert it firmly and make sure it clicks into place.  

Check Ink Levels & Alignment

• Print a test page to check if any color ink is printing.
• If the printer has an alignment option, run it to ensure proper functioning.

Try Another Cartridge (if available)

• If you have an old color cartridge, insert it to see if the issue is with the printer or the new cartridge.

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H