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Message 1 of 5
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ink reinstall error

HP Recommended
HP ALL IN ONE 7100
macOS 10.15 Catalina

hi i keep having error messages on my printer saying to reinstall my black cartridge. i have done a hard reset twice and it is still coming up with the same error - according to my instant ink account - i am not due a new cartridge - so i cant order a new one - i cant really **bleep** how much ink i have left as it wont connect properly - PLEASE HELP - i work for the NHS and working from home and need my printer fixed ASAP - many thanks.

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Message 2 of 5
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im not sure why it says "bleep" - it was meant to say - "i cant see...."

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HP Support Agent
HP Support Agent
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Message 3 of 5
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HP Recommended

@aall We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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Message 4 of 5
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I have tried all the advice given and i am still having the same problem. i feel a replacement black ink cartridge will do the trick. please help thanks.

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HP Support Agent
HP Support Agent
30,928 30,878 2,557 3,860
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@aall I agree, and as advised earlier, please reply to my private message so I can help you with the replacement cartridges,

Click here to access the private messages section.

 

Keep me posted, 

And If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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