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HP ENVY 6020e All-in-One Printer

Hello,

I pay for the printer ink subscription. I dont use most of it and I was told I could halt the payments for up to 3 months while I used what I paid for. the customer services has been quite unhelpful. can anyone else give me some advice please, thanks

1 REPLY 1
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@villagebadger 

 

Welcome to the HP English Community --

 

Personally, I don't think you can pause the subscription unless you actually stop printing -- and even then, subscription Pause might not be offered in every region or for every plan.

 

That said, those of us who are not Instant Ink Support do not speak for Instant Ink Support.

 

If you can do so, and when the offices are open in your region, call Instant Ink Support and ask.

OR

Wait "here" for an agent to find your post and respond.

 

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

 

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.