inkwell won't move

[msewell504]

My printer was running ink cartridge issues so I bought new cartridges. After installing new HP cartridges, the inkwell won't move now for me to remove them. I've tried to manually move it and it won't move either. how can I either override the error to get the inkwell to move. 

[Sneha_01]

Hi @msewell504 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the inkwell in your HP printer isn’t moving after installing new cartridges, it can be frustrating. Here are some steps you can take to try to resolve the issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on. Sometimes a reset can help.

2. Check for Jammed Paper or Obstructions

• Open the printer and check for any paper jams or foreign objects that might be blocking the inkwell or print head.

3. Ensure Cartridges Are Installed Correctly

• Remove the cartridges and check for any protective tape or packaging that may not have been removed.
• Reinstall the cartridges, ensuring they click securely into place.

4. Use the Printer's Control Panel

• If your printer has a control panel, try accessing the setup menu to see if there’s an option to move the print head or perform a reset.

5. Manually Move the Print Head

• If you attempt to move the print head manually, do it gently. It should slide smoothly. If it feels stuck, there may be a mechanical issue.
• Make sure the printer is powered off before trying to move it manually.

6. Check for Ink Overflow or Spills

• If there was a spill during cartridge installation, it might cause the print head to jam. Check for any ink buildup or spillage that could be obstructing movement.

7. Reset the Printer to Factory Settings

• If your printer allows, resetting it to factory settings might resolve the issue. Refer to the user manual for instructions on how to do this.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support