instant ink colour cartridge not working

[mommapollock]

My instant colour ink cartridge is no longer working. Only some yellow ink comes out.  I have tried cleaning the heads a few times but it still does not work. Given the cartridge still shows as almost full, can I get instant ink to send me a new cartridge or can I purchase one to replace it?

[Nal_NR]

Hi @mommapollock,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to have your color cartridge not working properly, especially when it still shows as nearly full.

If you have performed all the steps from this document and still having the issues, I would need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted for further assistance

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