instant ink error message

[shotbogey1]

hp 9018 instant ink error on control panel saying i need to sign in to my account. i signed in but cannot connect to wifi of printer because i cannot remove the printer error message screen. i have tried all support suggestions i could find.

[Kuroi_Kenshi]

Hi @shotbogey1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer

Turn Off and Disconnect:

• Turn off the printer using the power button.
• Wait until the printer is completely turned off.

Unplug the Printer:

• Unplug the power cord from the printer and the power outlet.
• Wait for 60 seconds to reset the printer.

Reconnect and Turn On:

• Plug the power cord back into the printer and the power outlet directly (avoid using power strips).
• Turn on the printer and check if the error persists.

Update Printer Firmware

Updated firmware can resolve many issues related to connectivity and errors.

Download Firmware:

• Go to the HP Customer Support - Software and Driver Downloads.
• Enter your printer model (HP OfficeJet 9018) and select the appropriate operating system.
• Download the latest firmware update.

Install Firmware Update:

• Follow the on-screen instructions to install the firmware update on your printer.
• Ensure the printer is connected to your computer via USB or a wired network connection during the update.

Confirm Web Services

Make sure the printer's Web Services are enabled and properly configured.

Access Web Services:

• From the printer control panel, navigate to Setup > Network Setup > Wireless Settings.

Enable Web Services:

• Turn on Web Services if it is not already enabled.
• Follow the on-screen instructions to set up Web Services again.

Check Connection:

• Ensure the printer is connected to the Wi-Fi network.

Re-register Printer to Instant Ink

Sometimes re-registering the printer to your Instant Ink account can resolve issues.

Sign in to HP Smart:

• Go to the HP Smart website.
• Sign in to your account or create a new account if needed.

Add Printer:

• On the HP Smart dashboard, click Add Printer.
• Enter the printer claim code found on the printer information page.

Remove and Reinsert Cartridges

Re-seating the cartridges can sometimes clear errors.

Remove Cartridges:

• Open the cartridge access door.
• Remove and reinsert each Instant Ink cartridge.

Restart Printer:

• Close the cartridge access door.
• Restart the printer.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @shotbogey1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer

Turn Off and Disconnect:

• Turn off the printer using the power button.
• Wait until the printer is completely turned off.

Unplug the Printer:

• Unplug the power cord from the printer and the power outlet.
• Wait for 60 seconds to reset the printer.

Reconnect and Turn On:

• Plug the power cord back into the printer and the power outlet directly (avoid using power strips).
• Turn on the printer and check if the error persists.

Update Printer Firmware

Updated firmware can resolve many issues related to connectivity and errors.

Download Firmware:

• Go to the HP Customer Support - Software and Driver Downloads.
• Enter your printer model (HP OfficeJet 9018) and select the appropriate operating system.
• Download the latest firmware update.

Install Firmware Update:

• Follow the on-screen instructions to install the firmware update on your printer.
• Ensure the printer is connected to your computer via USB or a wired network connection during the update.

Confirm Web Services

Make sure the printer's Web Services are enabled and properly configured.

Access Web Services:

• From the printer control panel, navigate to Setup > Network Setup > Wireless Settings.

Enable Web Services:

• Turn on Web Services if it is not already enabled.
• Follow the on-screen instructions to set up Web Services again.

Check Connection:

• Ensure the printer is connected to the Wi-Fi network.

Remove and Reinsert Cartridges

Re-seating the cartridges can sometimes clear errors.

Remove Cartridges:

• Open the cartridge access door.
• Remove and reinsert each Instant Ink cartridge.

Restart Printer:

• Close the cartridge access door.
• Restart the printer.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @shotbogey1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer

Turn Off and Disconnect:

• Turn off the printer using the power button.
• Wait until the printer is completely turned off.

Unplug the Printer:

• Unplug the power cord from the printer and the power outlet.
• Wait for 60 seconds to reset the printer.

Reconnect and Turn On:

• Plug the power cord back into the printer and the power outlet directly (avoid using power strips).
• Turn on the printer and check if the error persists.

Update Printer Firmware

Kindly refer to the steps on this link to update the printer firmware.

Confirm Web Services

Make sure the printer's Web Services are enabled and properly configured.

Access Web Services:

• From the printer control panel, navigate to Setup > Network Setup > Wireless Settings.

Enable Web Services:

• Turn on Web Services if it is not already enabled.
• Follow the on-screen instructions to set up Web Services again.

Check Connection:

• Ensure the printer is connected to the Wi-Fi network.

Remove and Reinsert Cartridges

Re-seating the cartridges can sometimes clear errors.

Remove Cartridges:

• Open the cartridge access door.
• Remove and reinsert each Instant Ink cartridge.

Restart Printer:

• Close the cartridge access door.
• Restart the printer.

 

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,