instant ink

[asdxwefwe]

i ordered my printer in Canada to a Canadian address that im still currently at but when i try to sign up for instant ink it thinks im in the united states and wont let me change it

[Raj_05]

Hi @asdxwefwe,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're facing issues with the location setting for your Instant Ink account and it's mistakenly detecting your location as the United States instead of Canada, there are a few steps you can take to resolve this.

• Check IP Address: Ensure that your device's IP address is associated with a Canadian location. Sometimes, websites use IP addresses to determine the user's location. You may want to connect to a Canadian VPN (Virtual Private Network) temporarily to see if it resolves the issue.
• Clear Browser Cache and Cookies: Your browser might be storing information that is causing the location detection issue. Clear your browser's cache and cookies and try signing up again.
• Use a Different Browser: Try using a different web browser to sign up for Instant Ink. Sometimes, browser settings or extensions can interfere with location detection.
• Update Account Information: Once you have access to your Instant Ink account, make sure that your account information, including your address and country, is correctly entered. You should be able to update this information within your account settings.
• Check Printer Settings: Ensure that your printer is set up for the correct region. Some printers have region-specific settings that can affect how they connect to services like Instant Ink.

By following these steps, you should be able to resolve the issue.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support