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‎02-21-2021 04:50 PM

HP Recommended
Product: HP office jet pro 6978
Operating System: macOS 10.15 Catalina

Hi, We are constantly having issue with this HP printer, now about 18months old. We constantly need clean the print heads and the printer quality is just awful and then inconsistent. Are people having issues with HP printers in general. They used to be the best, you would open the box and they just worked. Now I feel like they are just awful and I never seem to receive new ink and of course HP just leaves you to buy a new printer after a year and maybe to just switch brands. Plus no one to call all "virtual" and they give you the same answer again and again. Anyone else frustrated by HP?

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1 person had the same question
1 REPLY 1

‎02-25-2021 01:00 PM

HP Recommended

@feldyfeld

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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