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HP Recommended

i need to know how to bypass this message as unable to use my printer

4 REPLIES 4
HP Recommended

@Sazzi, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Let me know if this is the first time you're setting up the printer and you haven't received the setup cartridges.

 

If the printer was already set up using the setup cartridges, and you're now encountering this issue, kindly follow the troubleshooting steps in the guide: HP Printers - A 'Use SETUP Cartridges' Error Displays | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

HP Recommended

This is not the first time setting up the printer, have been using it for months. One day it came up with this error. i no longer have the setup cartridges. i have followed those instructions before but this still does not work.

HP Recommended

Please could I get some more help?

HP Recommended

Hi @Sazzi,

 

Welcome to HP Support Community! 

  

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

  

Let me know if this helps. 

  

Please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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