mfp 179fnw trouble

[gil84]

i have an mfp 179fnw printer and when it prints, the top part of what is printed is also printed, in a weaker version, at the bottom of the sheet. does anyone have the same problem? The printer is almost new.

[Nal_NR]

Hi @gil84,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the poor print quality.

Let's try these steps. 

Step 1: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.

Use paper designed for HP Laser printers. Do not use paper designed only for inkjet printers.

Do not use paper that is too rough. Smoother paper might result in better print quality.

After loading appropriate paper in the tray, print another page. If the issue persists, continue to the next step.

Step 2: Check the toner level

Low toner levels might cause print quality problems, such as faded print.

note:

The toner supply level and the percentage of toner cartridge life remaining provide estimates for planning purposes only. When the toner level is low, consider having a replacement toner cartridge available. You do not need to replace toner cartridges until the print quality becomes unacceptable.

Check the estimated toner remaining. For more information, go to How to Check Ink or Toner Levels.

If the toner cartridge is not low, skip to Check print settings.

If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[gil84]

Hello,
your answer is always the same, automatic. I don't have a problem with poor print quality, I have a printing problem where the top of the page is fine, but the bottom prints the top again, blurred and lighter, which makes the sheet unreadable and unusable.

[Nal_NR]

Hi @gil84 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This could be a printer itself, I would recommend you contact phone support for more options. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.