my HP Envy 7640 prints only blank pages

[jackbro]

 HP Envy 7640 prints only blank pages from my computers

[Hawks_Eye]

Hi @jackbro 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Envy 7640 is having trouble printing properly. 

Here are some steps you can try to resolve the issue:

 

1. Check Ink Levels and Cartridges

• Ensure that the ink cartridges have sufficient ink and are properly installed.
• Clean the cartridge contacts using a lint-free cloth and reinstall them securely.

 

2. Run a Printhead Cleaning

• Use the printer's control panel or the HP Smart app to perform a printhead cleaning. This can help clear any clogs that might be causing blank pages.

 

3. Print a Test Page

• Print a test page to check if the issue persists. This can help determine if the problem is with the printer or the document you're trying to print.

 

4. Update Printer Drivers

• Ensure that you have the latest printer drivers installed. Visit HP's support page to download and install the correct drivers for your Windows 10 (32-bit) system.

 

5. Reset the Printer

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. This can resolve minor glitches.

 

6. Check for Firmware Updates

• Outdated firmware can sometimes cause printing issues. Check for updates on HP's support page and install them if available.

7. Print Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. 

Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 

When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Link: https://support.hp.com/in-en/help/printscandoctor

Let me know how it goes! 😊

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Take care, and have an amazing day!

Regards, 

Hawks_Eye