my HP OfficeJet Pro 8610 says my new cartridges are damaged

[alord]

my HP OfficeJet Pro 8610 says my new cartridges are damaged

[A_Gayathri]

Hi @alord,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8610 is indicating that your new cartridges are damaged, here are some steps you can take to troubleshoot and resolve the issue:
 

Check Cartridge Compatibility: Ensure that the cartridges you purchased are compatible with your HP OfficeJet Pro 8610. Refer to your printer’s manual or the HP website for the correct cartridge model numbers.


 

Reinstall the Cartridges:

• Open the printer cover and remove the cartridges.
• Check for any protective tape or plastic that may still be on the cartridges. If present, remove it.
• Reinsert the cartridges firmly until they click into place.
• Close the printer cover.

Inspect the Cartridges: Look for any visible damage or defects on the cartridges, such as cracks or leaks. If the cartridge is visibly damaged, it may need to be replaced.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridges and clean the electrical contacts (the copper-colored areas) with a lint-free cloth or a cotton swab lightly dampened with water. Be gentle to avoid damaging the contacts.
• Allow the contacts to dry before reinserting the cartridges.

Reset the Printer:

• Unplug the printer from the power source.
• Wait for about 60 seconds.
• Plug it back in and turn it on.

Update Printer Firmware: Make sure your printer’s firmware is up to date. You can check for updates through the HP Smart app or the HP website. Update the firmware on an HP printer

Try Different Cartridges: If possible, try installing a different set of cartridges (either a new set or a known working set) to determine if the issue lies with the cartridges themselves.
 

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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