my Printer won't print in colour

[helprequired1]

I have an HP ENVY 4527 and it has stopped printing in colour - it will print the test page in colour but not the document I want from Word - I have run a cleaning program, still I get Black & White prints 

[Jay_G24]

Hi @helprequired1,

I'd like to help!

To assist better -

1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
2.  What's the application you are trying to print from? Have you tried printing from a different application or device?
3. How is the printer connected to the device USB or wireless?  

 Let me know!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[helprequired1]

I’m printing from a windows PC it’s a word document I’m trying to print & it’s a wireless connection. I have been able to print in colour from other applications but not from word & when I check properties within word there is no option to print in colour - thank you 

[Jay_G24]

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Let me know how this goes!