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Embond
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Message 1 of 2
55
Flag Post

my cartridges and they are new

‎12-01-2020 10:41 AM

HP Recommended
Product: Hp office jet pro 6978

I reinstalled new cartridges and keep getting  the reinstall cartridges error

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(1)
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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-09-2020 03:22 AM

HP Recommended

@Embond, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Which of the ink cartridge is indicated in the error?

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

There was an issue with the new lot of HP Cyan and Yellow ink cartridges for this model printer and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Also, check if the printer/ink cartridges are eligible for a replacement. Refer to -  'Incompatible' or 'Defective Cartridge' message

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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