my case has been closed now which I certainly didn't agree to!

[tamsin7]

I signed up to HP Instant Ink years ago.  HP always took more money than the ink I used but I figured for £3.99 per month it wasn't worth my while worrying about it too much.

My problems started in January 2024, when my printer suddenly stopped working.  I contacted HP for advice on this and an agent tried to resolve the issue but wasn't able too.  He was due to call back the following day but this never happened.  

My work life and personal life are incredibly busy and as a result I have only today managed to contact HP again to try and cancel my account, and claim a refund back to the last time I was actually sent ink (April 2022).  So I was hoping for a refund of £111.72  but was offered £19.95.

I was told that I could only receive this amount as I hadn't brought the problem to the attention of HP, despite the fact I had.  I also was under the impression that HP could monitor ink usage so why they've been taking money from me for 28 months I have no idea??!!  HP put my subscription up, which I then reduced to the minimum and then it was put it up again.

I've also seen that my case has been closed now which I certainly didn't agree to!

A response would be appreciated although I'm not holding out hope so will take to other means otherwise.

[Dragon-Fur]

@tamsin7 

Welcome to the HP English Community --

The Community is a peer-to-peer user group.

We have absolutely no way to address service claims or mention of action of any kind.

We can - and I will - direct your comments to our Moderator team.

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

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In-Warranty product case submission

Select your region and follow the prompts

NOTE:  HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[tamsin7]

Thank you.  I'll hope to hear something from as I find it bizarre that I'm not able to escalate a complaint.  It's disgusting really.

[Dragon-Fur]

@tamsin7 

Please do call Instant Ink Support -- express your opinions and ask for a resolution more to your liking.

The HP Community is not an internal department of HP nor can we speak for any HP service beyond offering contact information for that department.

Instant Ink is an optional service.

The contract details are offered in the Terms of Service.

Examples

 Instant Ink – Terms of Service - UK

and

 Instant Ink - Terms of Service - USA

I have forwarded your concerns to our Moderator team.

Should there be a response, look for a message here before the agent uses other methods to contact you.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.