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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
alpha2016
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my cyan cartridge isn't printing

HP Recommended
office jet 69600

my cyan cartridge doesn't print all the other colors work 

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Kumar0307
HP Support Agent
HP Support Agent
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@alpha2016, Welcome to the HP Support Community!

 

I understand the printer is not printing Cyan. Let us clean the printhead and print a quality report as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Also, kindly check if the printer falls under the category mentioned in this document. If not, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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