my hp 7720 will only print greyscale in a3 yet colour in a4? also its printing out lines its new

[sharoncait]

Hi i hope someone can help! i have a new HP officejet pro 7720, it will print a4 in colour no problem, but it wont print a3 in colour?! also its printing lines though my prints, even though ive done a clean up, & alignment. brand new ink installed & it wont print borderless. 

[Dragon-Fur]

@sharoncait 

Welcome to the HP Community --

Corrected entry for Printer Properties > Advanced > Driver 

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@sharoncait wrote:

Hi i hope someone can help! i have a new HP officejet pro 7720, it will print a4 in colour no problem, but

1)  it wont print a3 in colour?!

2)  also its printing lines though my prints,

even though ive done a clean up, & alignment. brand new ink installed &

3)  it wont print borderless. 

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1)  This printer, like the other Page Wide models, needs to have the Full Feature Software / full driver printer software installed when printing A3.  Why?  If the software is not installed OR if printer software is installed but Printer Properties > Advanced > Driver are set to the Windows Print drivers, (then) A3 prints will exhibit a number of issues and / or differences.

2)  Unclear -- Is the printer printing lines through all prints or only the A3 size prints?

3)  If the Borderless question relates to A3 prints -- Install the Full Feature Software AND make sure the driver is selected in Printer Properties.

AND / OR

Some printers restrict Borderless to certain paper sizes and / or paper types.

>> Refer to Printing Preferences and the job submission setup:  Check compatible settings, including those for printing Borderless.

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Printer - Software

 - Windows -

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Install a new copy of the Full Feature Software

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet Pro 7720 Wide Format All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

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Optional – Supported for your printer

Next – HP Universal Scan Software -

NOTE:  Model and Operating System version Dependent

Note:  HPUSS can be installed as standalone or installed after the full feature printer software.

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

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Printer - Specifications - What the printer can do

Product Specifications for the HP OfficeJet Pro 7720 Wide Format All-in-One Printer (Y0S18A)

Section Paper handling

Input capacity	Up to 250 sheets
Standard input capacity (cards)	Up to 50 sheets
Standard input capacity (envelopes)	Up to 30
Output capacity	Up to 75 sheets
Media sizes, custom (metric)	76 x 127 to 297 x 420 mm
Media sizes, custom (U.S. standard)	3 x 5 to 11.7 x 17 in
Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper Thick, Plain Paper Light/Recycled
Media weight supported (metric)	60 to 105 g/m²
Media weight supported (U.S. standard)	16 to 28 lb, bond
Borderless printing	Yes (up to A3/11 x 17 in)

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Printer - Printer Properties

9025_Printer_Properties_Advanced_Driver_List_11

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Printer - Printing Preferences

– Shortcuts / Selections

When called from within printing programs / software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" / "Presets" or similar.

Windows 11 > Settings > Bluetooth & devices > Printers and scanners

Left-Click on (your) Printer > Printing Preferences

Windows 10 > Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Example - Printing Preferences

9025_Printing_Preferences_Everyday_7

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Printer - Job Submission

General Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_A4_All_5

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 7720 Wide Format All-in-One Printer series  

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People who own, use, and support HP devices.

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[sharoncait]

I'll try & install what you have given me, thanks, im not very tech savvy, so i'll give it my best shot! 

I't printing lines through both a4 & a3, i don't understand why?!

[sharoncait]

I've installed everything & it's still printing in greyscale with lines through the prints, it's driving me nuts, is there anyway i can help ASAP, please. 

[Dragon-Fur]

@sharoncait 

I don't have a solution in hand for new printer that prints lines on all prints.

Paper selection might result in odd visual artifacts -- that is, if the paper detected by the printer (Tray and Paper) is not the same paper selected in the job submission.

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Printer - Tray and Paper

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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New Printer, full software properly installed and in good working order -

Printer Properties > Advanced > Driver selection correct,

New HP ink installed, printer clean and ready --

Printer should not have trouble printing A4 or A3 prints.

What else?

Might be communication drops or odd issues that break up the data.

Unlikely in a health network but worth checking.

If you have it available, use Ethernet 

Ethernet is generally more stable and less prone to issues.

Product Specifications for the HP OfficeJet Pro 7720 Wide Format All-in-One Printer (Y0S18A)

Section Connectivity

Ports	1 USB 2.0 with compatibility with USB 3.0 devices; 1 Ethernet; 1 Wireless 802.11 b/g/n; 2 RJ-11 modem ports
Wireless capability	Yes, built-in WiFi 802.11 b/g/n

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Perhaps I've missed something.

?

What else?

Brand new Printer is supported by warranty -- there is typically a short time frame right after purchase in which setup help is also available.

Try contacting HP Support in your region.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – for example, those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Never post private information in the HP Community!

Do not be a victim.

Stay vigilant.

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People who own, use, and support HP devices.

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