my hpofficejet 8025e id calling for HP Smart ink cartridges. I no longer belong to that. I have us t

[dreilly8142]

I was using hp Smart ink when I bought this Officejet8025e. I cancelled it about 6 months ago. I bi=ought my own cartridges and it worked fine for a while. Now it is telling that I need cartridges from HP Smart ink to work>

[Garp_senchau]

@dreilly8142, Welcome to HP Support Community ,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Could you let me know if you are referring to instant ink cartridges?

Also, are you using genuine HP regular cartridges?

Let me know so that i can assist you better

Meanwhile, you can refer to these documents on Instant Ink:

Instant Ink account management | HP® Support

Solve Instant Ink cartridge and printer problems | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,