my printer is printing a solid black page

[Clarklinde]

my printer is printing a solid black page when printing a document, I have cleaned it 2 times using the printer cleaning sheets

[Raj_05]

Hi @Clarklinde,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Printing solid black pages can be caused by several issues, such as software glitches, hardware problems, or incorrect print settings. Here are some steps you can take to troubleshoot and resolve the issue.

Check Print Settings:

• Ensure the print settings are not set to print in black or grayscale.
• Go to the print dialog box and check the print quality settings.

Update Printer Drivers:

• Ensure you have the latest drivers installed for your printer. You can download the latest drivers from the HP support website.

Check Ink or Toner Cartridges:

• Ensure that the ink or toner cartridges are properly installed and not empty or faulty.
• Try replacing the cartridges with new ones to see if the issue persists.

Perform a Printhead Cleaning:

• Access the printer's maintenance menu and run a printhead cleaning cycle.
• If you've already done this twice, try running it one more time.

Check for Firmware Updates:

• Make sure your printer's firmware is up to date. You can check for updates on the HP support website.

Reset the Printer:

• Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.

Run a Printer Diagnostic:

• Use the printer's diagnostic tools to check for any errors or issues.
• Many HP printers have built-in diagnostic tools accessible via the control panel.

Check Printhead and Cartridges for Damage:

• Inspect the printhead and cartridges for any visible damage or ink leaks.
• Clean the printhead manually if necessary, following the instructions in the printer's manual.

Print a Test Page:

• Print a test page to determine if the issue is with the document or the printer itself.
• If the test page prints correctly, the issue might be with the document or the software you're using.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support